Frequently Asked Questions
Accounts & Shipping
Definitely! You can change your next order date by logging into your account, selecting "Manage Subscriptions" and selecting "Edit" next to your upcoming order. If you run into any issues, please send an email to email@example.com and our support team will be glad to assist you.
If you would like to place your subscription on hold, just shoot us an email (firstname.lastname@example.org) and we'll be happy to take care of that as well. Simply include the date you wish for your subscription to be held through, and we’ll retain any special discounts and preferences connected with your subscription.
We can customize your delivery to whatever frequency works best for you!
For Complement Plus, Core, & Essential - the bottles are designed to last an adult for 60 days at the recommended dosage, so the default frequency for subscriptions is 2 months.
For Complement Protein, since each bag contains 30 servings, the default interval is 1 month.
If you find that you are not using it every day, or if your doctor/dietician encourages you to take a larger dose, we can set up a custom delivery interval for you. You can adjust the frequency of your subscription by accessing your account and adjusting your frequency or by sending an email to our support staff: .
Next, click on the Manage Subscription button. You can then either click on ‘Edit’ next to your subscription and adjust it, or go to ‘Delivery Schedule’ to see your future orders and edit or skip them.
Please note, if you change the frequency of your subscription, it will (by default) change your next renewal date. If you have any questions or would like to verify any changes, please send an email to our support team at .
We're so sorry for the difficulty. (Tech trouble is the worst!)
If you can't log in, it's usually because your account hasn't been activated (which is really just a fancy word for setting up your password). You will receive notifications, but won't be able to log in until you complete that quick set up process.
There is an activation link in the email you received after placing your first order through our online store. If you can't find it, you can request a new one here or you can get in touch with us (email@example.com) and we'll resend this to you so you can set your password.
You can change your shipping address for future orders from your account. Log in here to get started: https://lovecomplement.com/tools/recurring/login
Next, click on the Manage Subscription button. You'll then see a link on the right that also says "Manage". When you click that, you'll have the option to manage various parts of your subscription.
To adjust your shipping address, click on the option that says 'Update Address'.
If you have an existing/back-order or an order that has already been processed, and you need the shipping address updated, please email our support team (firstname.lastname@example.org), as soon as possible. Orders are shipped quickly, so please let us know about an address change as soon as possible!
Orders & Refunds
Complement Plus and Complement Protein both ship to Canada. We're very happy to be able to offer DDP shipping to our international customers! DDP stands for Delivered Duties Paid, which means the shipping cost displayed at checkout is all you will need to pay to receive your order, with no unwanted surprises on delivery.
At this time Complement Liquid Products are only sold within the US, by default, as it is more sensitive to temperature changes and may not fare well if stuck in transit for a couple of weeks.
We do not have any retail locations or offer our products on Amazon.
Most US orders are carried by UPS/FedEx/DHL, with the final delivery completed by USPS (this allows for fast delivery times, while not incurring any additional shipping charges for you). Some domestic orders may also be shipped as USPS Priority, in locations where the default method would take too long (for example to Alaska or Hawaii).
International orders are shipped with DHL Global Mail, meaning DHL carries the order to your country, with final delivery by the local post office or other partner courier service. You can find these details on your order tracking page.
We ship all orders within 3 business days of collecting payment. Shipping typically takes 5-7 business days, but varies depending on location.
Unfortunately, we do not have control over the delivery process, and sometimes (but very rarely), packages end up misdelivered.
Occasionally, the status may also change to “Delivered” before delivery actually happens. We are as baffled about this as you probably are, but it seems to be related to how USPS updates the tracking info. If the change is recent, please give it an extra 24 hours.
If it looks like your order was lost, returned to the sender, or still shows as 'Unfulfilled' in your account, please contact us (email@example.com) so we can look into this issue and resolve it for you.
Get in touch with us IMMEDIATELY (firstname.lastname@example.org).
Since we often process hundreds of orders per day, shipments usually go out within a few hours of the order being placed (Monday through Friday). If your order has already shipped the only option is to contact the carrier if you need to adjust your delivery details.
Complement Plus and Complement Protein ship to Canada, the EU, China, Hong Kong, Israel, Japan, South Korea, Saudi Arabia, Singapore, Taiwan, United Arab Emirates, Mauritius, South Africa, Australia, and New Zealand. (more destinations coming soon!)
We're very happy to be able to offer DDP shipping to our international customers! DDP stands for Delivered Duties Paid, which means the shipping cost displayed at checkout is all you will need to pay to receive your order, with no unwanted surprises on delivery. Please see below for more specifics!
At this time, we're not able to ship Complement Liquid Products outside of the US. But if you have the option of someone bringing your order over from the States, it can be a temporary solution.
Please make sure you are allowed to receive nutritional supplements via international mail before placing an order. We can not offer assistance or refunds for packages lost or held.
Canada - Small (up to $100) - $8.50 + Customs fees calculated at checkout
Canada - Medium (Up to $200) - $15 + Customs fees calculated at checkout
Europe - Small (Up to $100) - $15 + Customs fees calculated at checkout
Europe - Medium (Up to $200) - $25 + Customs fees calculated at checkout
China, Hong Kong, Israel, Japan, South Korea, Saudi Arabia, Singapore, Taiwan, United Arab Emirates, Mauritius, South Africa, Australia, New Zealand:
Small (Up to $100) - $20 + Customs fees calculated at checkout
Medium (Up to $200) - $30 + Customs fees calculated at checkout
Express international delivery and all international orders above $200 - Shipping and customs fees calculated at checkout
If you believe the charge was made in error, if you were charged for a subscription you meant to cancel, or if something came up that made you change your mind, please let us know IMMEDIATELY.
Since we sometimes process hundreds of orders per day, shipments usually go out within a few hours of the order being placed (Monday through Friday). If your order has already shipped the only option is to wait for it to arrive and return it to our fulfillment center.
NOTE: Cancelling a subscription will NOT cancel an order that has already been processed and charged. Please follow the advice above for this.
We want you to love Complement™ as much as we do. If within 30 days of receiving your order you're not absolutely thrilled with the degree to which Complement™ has completely simplified the process of supplementing your plant-based diet, just send it back to us and we'll refund 100% of your purchase price, no questions asked.
We're here to strengthen this movement that we so strongly believe in — so we're not happy until you are.
Please contact us for the proper address to send your return to. (email@example.com)
A package returned without notifying us in advance can end up in the wrong fulfillment center. This makes things more difficult for us, since we need to hunt it down, and for you, since we can’t process your refund before the return has been properly filed.
The Complement Story
We are great believers in giving back, and as a vegan brand, we strive to do good for the people, the animals, and the planet.
Most of the packaging used for Complement can be recycled:
Plus, Core, and Essential bottles are glass and the plastic lids are fully recyclable.
The Protein bag is biodegradable and printed with plant-based ink, so it can be composted at home or at commercial facilities.
Plant Bites comes in 100% post-consumer recycled packages as well.
We have partnered with Health Specialties Manufacturing (HSM), a subsidiary of The GHT Companies, to manufacture Complement™. We have toured every inch of HSM’s facility, which is cGMP certified, Health Canada-licensed, and FDA-registered. One of the most important factors in our choice of HSM is their quality-assurance capabilities, which covers every step of the manufacturing process, from vetting sources of raw ingredients to testing the finished goods. HSM’s state-of-the-art methods include, but are not limited to, Infrared Scanning (FTIR) and High-Pressure Liquid Chromatography (HPLC). After spending months working with senior leadership at HSM, we could not be more excited about the level of expertise and experience that HSM brings to producing Complement™ in a way that meets our exacting standards.
Complement Plus™ is best taken with food to maximize nutrient absorption - preferably meals that contain at least some amount of fat.
Complement Plus™, together with a whole-food, plant-based diet, will provide you with the nutrients you need to thrive. Formulated for optimal nutrient intake, Complement Plus™ is safe and non-toxic when taken as directed. If you take another supplement that contains any of the nutrients found in Complement Plus™, you may exceed the tolerable upper intake for that nutrient. Speak with your doctor if you have any questions about how Complement Plus™ works with any other supplements or medications you are taking.
We formulated Complement Plus™ for adults and kids over 12. If you wish to give it to younger children, please consult with your doctor or pediatrician and show them the full ingredients list to determine its suitability and dose. Also, please keep in mind that while most adults and older children have no issues swallowing the capsules, they might be a bit big for younger children.
Yes, Complement Plus™ is nut-free. It does contain algal oil, and the D3 component may contain traces of corn due to the manufacturing process.
No. Unlike some organic B12 or D3 sprays which can be certified because of the carrier liquid (not because of the nutrients themselves… there is no such thing as ‘certified organic’ B12), the largest part (by volume) of Complement Plus is algal oil. And since there are currently no provisions for organic certification of algae products, making Complement Plus certified organic is, for now, impossible.
It is not required, but won’t hurt the product (or the shelf life).
Like most supplements, a cool dark place is recommended, and a fridge certainly fits the description. If you do keep it at room temperature or travel with it a lot, you might notice that the capsules stick together a bit. That’s no cause for concern, and shaking the bottle should break them apart again.
There shouldn't be any difference between taking all three capsules with a single meal or spacing them throughout the day.
We do recommend taking them with meals that contain at least some amount of fat, such as avocado, cashews, coconut, or oil, as this will help with the absorption of the nutrients.
Each daily serving of Complement contains:
- Vitamin B12: 300 mcg (as 150mcg methylcobalamin and a150mch adenosylcobalamin)
- Vitamin D3: 2,000 IU of the only truly vegan D3 available (Vitashine)
- 300mg of DHA and 150mg of EPA from sustainably grown algae
- Vitamin K2: 50mcg (MK-7)
- Iodine: 150mcg (from Kelp)
- Magnesium: 200mg (as Magnesium Citrate)
- Selenium: 50mcg (L-Selenomethionine)
- Zinc: 8mg (Zinc Picolinate)
- Omega 6, 7 and 9 Fatty acids: 99mg*
- Polar Lipids: 90mg*
- Chlorophyll: 9mg*
*(naturally occurring in algal oil)
Other ingredients: Softgel Shell (non-GMO Modified Cornstarch, Seaweed Extract, Glycerin, Sorbitol, Purified Water), Rice Bran Wax, non-GMO Sunflower Oil, and Sunflower Lecithin.
Being a capsule, Complement Plus™ should be swallowed without holding it in the mouth, and when taken quickly, should not contain any specific flavor.
if you were to chew the capsules or open them to use just the liquid, you’d likely notice the algal oil we use has a fairly strong marine flavor and also contains some chlorophyll.
What you see when you look at Complement Plus™ capsules is the natural color of the Almega®PL algal oil we use. Rather than being processed, refined oil, Almega®PL naturally contains other beneficial compounds including carotenoids, Omega-7, and Chlorophyll - which gives it a dark green color that appears nearly black in the capsules. We believe in only using necessary ingredients - and artificial colors are not among them!
Both of these are necessary parts of the vegan gel cap containing the active ingredients of Complement Plus. We did evaluate other vegan capsules during product development, but unfortunately, vegetable cellulose that’s most often used in them would not hold together with our kind of liquid contents.
Yes, Complement Plus is 100% vegan and cruelty-free. (And so are we.) All of the ingredients are sourced from plants, bacteria, minerals or algae.
Complement Plus DOES NOT CONTAIN: Soy, nuts, yeast, gluten, MSG, genetically modified organisms, artificial colors or flavors, fish, dairy, eggs or other animal-sourced ingredients.
We formulated Complement Plus for adults and kids over 12. If you wish to give it to younger children, please consult with your doctor or pediatrician and show them the full ingredients list to determine its suitability and dose. Also, please keep in mind that while most adults and older children have no issues swallowing the capsules, they might be a bit big for younger children. Have a look at or for an alternative that most of our team members use for their children.
One serving of Complement Protein is 22 grams (3 tbsp), and contains 15 grams of complete plant protein
We designed Complement Protein to be versatile - meaning you can add it to a smoothie, mix it with plant milk or other drink, or even use it for baking! (Please share whatever you create with it by tagging us on IG @LoveComplement 😀 )
Complement Protein is soy-free, gluten-free, and dairy-free! (And obviously, free of any other animal-based ingredients.) It does contain peas and almonds, which some people may be sensitive to.
Complement Protein is in stock, and you can expect your order 3-7 business days after placing it (longer for international orders, obviously).
YES! All the individual ingredients are fully organic and we're happy to announce that we were able to complete the organic certification for the Complement Protein in time for the first batch as well!
Complement Protein is made from USDA certified 100% organic ingredients, which are ground into a fine powder. Some of these are “protein isolates”. While we always prefer “whole foods”, it is necessary for us to include isolates to ensure that we deliver the ideal texture and protein quantity in a small serving (three tablespoons).
Complement Protein does NOT contain any flavors, natural or artificial, nor any sweeteners — it is a neutral blend of complete plant protein. We believe that makes it the cleanest, most versatile option — and allows you to mix it with whatever whole food ingredient tastes best to you.
Heavy Metals are a natural part of our environment and, unfortunately, because they exist in the Earth’s soil, they end up in organic fruits and vegetables. Some recent research seems to indicate that many vegan protein powders contain high levels of heavy metals, like lead, cadmium, and arsenic. That’s one of the reasons we created Complement Protein -- so we could be absolutely sure that it exceeds the stringent California Prop 65 standards, which are up to 1,000 times lower than levels still deemed safe by the FDA. We only create products that we are comfortable giving our young children, so we go beyond even what government entities suggest to ensure safety.
Yes! Complement Protein is available to order in Canada, the EU, Australia, New Zealand and Hong Kong. Let us know if your country is missing from the list, so we can check the shipping costs for you.
We're very happy to be able to offer DDP shipping to our international customers! DDP stands for Delivered Duties Paid, which means the shipping cost displayed at checkout is all you will need to pay to receive your order, with no unwelcome surprises on delivery.
If you are an international customer with an existing Complement Plus subscription and would like to combine shipping going forward, please let us know after ordering so we can adjust your delivery schedule accordingly.
You are 100% covered by our 30-day money-back guarantee if you receive your order and decide you don't like it.
By choosing to subscribe to Complement Protein, you're locking in a price that's 10% lower than retail - for life! You can choose your delivery frequency when you order (for example, if you get a single bag, you'll probably want it delivered every month, but if you get three, you might want to get your order every three months instead), and adjust it at any time through your dashboard, or by contacting us - we're always happy to help.
There are no minimums or cancellation penalties - you can skip, change or cancel your standing order at any time. Again, this can be done through your dashboard, or by sending us an email.
We suggest a single dose, but we know some people prefer to split the dose between morning and evening. There is some evidence that this may aid in the absorption of B12 to space it out, but not enough research exists to give a firm recommendation for one or other approach
Complement Core has a pleasant citrus taste and can be sprayed into your mouth. You can also fortify your own food by adding Complement to a smoothie, salad, or power bowl! To preserve the high quality ingredients and potency of the nutrients, it is best to spray Complement on to cold or warm foods (not hot) and enjoy within 20 minutes. (For the same reasons, please refrain from cooking Complement Core!)
Complement™ is designed to be taken with food to maximize nutrient absorption.
Complement™, together with a whole-food, plant-based diet, will provide you with the nutrients you need to thrive. Formulated for optimal nutrient intake, Complement™ is safe and non-toxic when taken as directed. If you take another supplement that contains any of the nutrients found in Complement™, you may exceed the tolerable upper intake for that nutrient. Speak with your doctor if you have any questions about how Complement™ works with any other supplements or medications you are taking.
Yes! Our two liquid formulas — Core and Essential — are designed to enable flexible doses for your entire family.
The dosages below for Complement Core are based on the Recommended Daily Allowance (RDA) for children from the National Institutes of Health.
As with all dietary supplements, we recommend that you consult your pediatrician before using Complement Core for your children, as their needs might be different.
Ages 1-3: 2 pumps (1ml)
Ages 4-12: 3 pumps (1.5ml)
Ages 12 and over: full dose (4 pumps/2ml)
Complement is free from:
- Fish Oil
- Any other animal-sourced ingredients
It does contain algal oil, and the D3 component may contain traces of corn due to the manufacturing process.
If you have any doubts about allergens in Complement, please get in touch (firstname.lastname@example.org)!
Complement is definitely NOT like a gallon of milk that would spoil if not kept in the fridge, but it is a natural product that's best when kept fresh, and the easiest way to do this is to keep it in the fridge.
The only component of Complement that is (potentially) temperature-sensitive is algal oil; the source of DHA/EPA fatty acids. Most research on oxidation of DHA/EPA oils focuses on fish oils, and , for example, cites 22 days at room temperature without noticeable changes in oxidation. This, of course, shouldn't be construed as professional advice, but based on the above we believe that changes to the nutritional value of Complement due to normal temperature variations during shipping (or even sitting in the mailbox) would be so small as to be negligible.
It's pretty simple! You can use Complement™ Core in a variety of ways. It's as easy as:
- Spray (directly in your mouth or on your food)
- Be a shining example of the power of a plant-based diet by being kind, healthy, and strong!
Note: If you are spraying Complement on your food, make sure it is not piping hot, as this could degrade the DHA/EPA component. You can add it to smoothies, salads, veggies, pasta, dipping sauces... whatever you prefer.
By volume, the largest part of Complement Core is made up of algal oil.
The total amount of fat in a daily serving is under 1g. Obviously, this should NOT make a negative impact on a low-fat or oil-free diet, since the purpose of the algal oil is to provide the essential Omega-3 fatty acids. (In other words, the kind of beneficial fat you should be consuming on a daily basis).
The sunflower oil in Complement Core is primarily there to bind the ingredients together and is used in minute amounts (i.e. too low to actually contribute to the total amount of fat listed on the label - that all comes from algal oil).
No. Unlike some organic B12 or D3 sprays which can be certified because of the carrier liquid (not because of the nutrients themselves… there is no such thing as ‘certified organic’ B12), the largest part (by volume) of Complement Core is algal oil. And since there are currently no provisions for organic certification of algae products, making Complement Core certified organic is, for now, impossible.
In addition to the D3, B12, K2, and DHA/EPA, there is Deionized Water, Vegetable Glycerin, Non-GMO Organic Sunflower Lecithin, Vitamin E (a natural preservative), Citric Acid, Potassium Sorbate, and Sodium Benzoate to preserve freshness. Oh, and there's pure love! There is absolutely no coconut, palm, or MCT oil. No carrageenan and nothing artificial.
Our DHA/EPA fatty acids come from lab-grown algae and are produced in an FDA-inspected and approved facility. There is no risk of heavy metal or environmental pollutants.
B12 absorption varies from person to person, but is generally very low, with the excess being excreted through urine. It is common practice with supplements to provide (what seems like) a mega dose, to make sure anyone can absorb what they need. In other words, if we only included 5-10mcg of B12 (like some multivitamins do), the likelihood of actually absorbing what you need from that is extremely low.
While it's true that Complement Core should be kept in the fridge to maintain freshness, short periods at higher temps won't cause it to spoil, especially while the bottles are still sealed.
The most important component of Complement that is (potentially) temperature-sensitive is algal oil; the source of DHA/EPA fatty acids. Most research on oxidation of DHA/EPA oils focuses on fish oils, and , for example, cites 22 days at room temperature without noticeable changes in oxidation. Other sources list 180°C as the limit where rapid degradation occurs. This, of course, shouldn't be construed as professional advice, but based on the above we believe that changes to the nutritional value of Complement due to normal temperature variations during shipping (or even sitting in a hot van/mailbox and warming up) would be so small as to be negligible.
In other words, unless you forgot about it and left it sitting in a hot mailbox for a week or two, your Complement should be completely fine to use.
Yes, Complement Essential is 100% vegan and cruelty-free. (And so are we.) All of the ingredients are sourced from plants, bacteria, minerals or algae.
Complement Essential DOES NOT CONTAIN: Soy, nuts, yeast, gluten, MSG, genetically modified organisms, artificial colors or flavors, fish, dairy, eggs or other animal-sourced ingredients.
Complement Essential is a nice blend of sweet and citrus. Think perfectly ripened clementine (one of our favorite fruits).
The Complement Essential liquid formula is perfect for the whole family. Here are the recommended daily doses:
Ages 1-3: 1/2 teaspoon (2.5ml)
Ages 4-12: 1 pump (4ml)
Ages 12 and over: full dose (2 pumps/8ml)
The beauty of a liquid formula is its versatility. Take Essential from a spoon, directly from the bottle, or mixed into a drink or smoothie.
We formulated Complement Essential for adults and kids over 1. Simply reduce the amount of liquid depending on the age:
Ages 1-3: 1/2 teaspoon (2.5ml)
Ages 4-12: 1 pump (4ml)
Ages 12 and over: full dose (2 pumps/8ml)
Complement Essential, together with a whole-food, plant-based diet, will provide you with the nutrients you need to thrive. Formulated for optimal nutrient intake, Complement Essential is safe and non-toxic when taken as directed. If you take another supplement that contains any of the nutrients found in Complement Essential, you may exceed the tolerable upper intake for that nutrient. Speak with your doctor if you have any questions about how Complement Essential works with any other supplements or medications you are taking.
Plant Bites are made with Allergen-free ingredients! Plant bites do NOT contain milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, gluten, soybeans, or sesame. However, they are currently made in a facility that processes some of these allergens. In the next few months, we are in the process of changing our facilities to guarantee 100% allergen-free.
Plant Bites are not made with any ingredients that contain Gluten, however, they are currently being made in a facility that processes wheat and other items that may contain gluten. In the near future, our facility will be certified gluten-free.
Yes! The most amazing thing about Plant Bites is that the ingredients are 100% derived from whole food plant ingredients and you can eat them whenever and wherever you please. Some of our most loyal customers are under the age of 5.
We now offer single-serve options, perfect for on-the-go use. If you want to save money and reduce waste, we encourage you to purchase your favorite flavor in our larger bags and use reusable bags like ZipTop or Stasher to carry them on your adventures.
Think of Plant Bites like a fresh piece of fruit. They have a shelf life out of the refrigerator of about 30 days. This allows you to take them on all sorts of adventures. However, if you want them to last several months, keep them in the refrigerator. A lot of our customers actually prefer to eat them chilled as an extra refreshing snack!
Workouts under 60 minutes:
Take 2-4 Plant Bites right before your workout about 20-30 minutes before to give you a bit of energy to get you started, and two after to sustain you while you fix your post-workout meal.
Workouts between 90 minutes & three hours
Take 2-4 Plant Bites 30 minutes before your workout, and two every 30 minutes during your workout.
Workouts over three hours:
Take 2-4 Plant Bites 30 minutes before your workout, and two every 30 minutes. Supplement with a balanced meal 2-3 hours before you start, and additional snacks with added fat content (keep an eye out for our Protein Bites) to use for this purpose.
Plant Bites is unique because we mimic the same fuel for function as the brands you may be familiar with, only using 100% whole fruits and superfoods. We don’t believe that added sugar needs to be consumed in order to perform well.
A lot of workout nutrition gives me a stomach ache; Why would these be different?
You will likely find that Plant Bites are the perfect stomach ache-free fuel! Our founder and recipe curator, Izzy originally created this product because all the other sports fuels with cane sugar and fake sugar replacements gave her instant digestive issues. This is a workout nutrition solution you can trust!
Salt can help your body replenish its electrolytes during long workouts or adventures.
If real food works as well, why can’t I just use bananas & dates?
You can! Plant Bites is unique because it encompasses all of the benefits of whole foods with the convenience factor or sports fuel and without the added fiber. A lot of athletes don’t use real food because the fiber content is much too high to stop those trailside stops from happening too frequently.
Many of our customers use Plant Bites for more than just workout nutrition, eating them as a healthy snack as well. Whether they are giving it to their kids to replace high sugar gummies or eating it to satisfy their sweet tooth, Plant Bites is an extremely versatile snack!
Some creative ideas are: put them in your smoothies for a flavor boost, chop them up and use as oatmeal and smoothie bowl toppings, put them in place of jelly in your PB&J, dip them in nut butter, or add them to trail mixes!