Terms of service

Effective Date: July 15, 2026

OVERVIEW

This website is operated by Outlier Health, Inc. Throughout the site, the terms “Complement®”, “we”, “us” and “our” refer to Outlier Health, Inc. Outlier Health, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

PLEASE NOTE: THESE TERMS OF SERVICE CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION AND REPRESENTATIVE ACTION WAIVER (SECTION 18) THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION AND YOUR RIGHT TO A JURY TRIAL. PLEASE REVIEW SECTION 18 CAREFULLY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 18.10.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page (https://lovecomplement.com/policies/terms-of-service). We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes, except as provided in Section 20 for material changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Our website and products are intended for adults.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice; provided that changes to recurring subscription charges are subject to the advance-notice requirements of Section 6.4 of our Terms of Sale.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or refund only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Outlier Health, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in this section limits any non-waivable warranty or other right you have under applicable consumer-protection law, and liability arising out of your purchase of products is further limited as provided in Section 11 of our Terms of Sale.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Outlier Health, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with the policies and operating rules posted by us on this site, constitute the entire agreement and understanding between you and us regarding your general access to and use of the site and the Service, and supersede any prior or contemporaneous agreements, communications, and proposals regarding that subject matter (including any prior versions of these Terms of Service). These Terms of Service do not supersede, merge, or extinguish, and are without prejudice to, our Terms of Sale or any other purchase-specific agreement, which separately govern your purchase of products and any subscription and which remain in full force according to their terms and the order of precedence below.

Relationship to Other Documents; Order of Precedence. These Terms of Service, the Terms of Sale, the Privacy Policy, the Refund Policy, and the Cancellation Policy are intended to be read together and to be complementary. To the extent of a direct and irreconcilable conflict between a provision of these Terms of Service and a provision of the Terms of Sale or another site policy, the following order of precedence governs solely as to the conflicting provision: for any dispute arising out of or relating to your purchase of, payment for, subscription to, or use of the products, the Terms of Sale controls; for matters concerning the collection, use, sharing, or protection of personal information, the Privacy Policy controls over these Terms of Service and the Terms of Sale; and for all other matters, including general access to and use of the site, these Terms of Service control. No order of precedence invalidates any provision of any other document except to the extent of the specific, irreconcilable conflict. The binding individual arbitration agreement and class action and representative action waiver applicable to you are set forth exclusively in Section 18 of these Terms of Service; the Terms of Sale incorporates that agreement by reference and does not contain a separate or independent agreement to arbitrate.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION AND REPRESENTATIVE ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND OUTLIER HEALTH, INC. TO RESOLVE DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION. YOU HAVE A RIGHT TO OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 18.10.

18.1 Agreement to Arbitrate. You and Outlier Health, Inc. (“we,” “us,” or “our”) agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, the Service, our products, your purchase of or payment for any product, any subscription or automatic renewal, any communications or marketing you receive from us, our website, or the collection, use, or sharing of data in connection with any of the foregoing (each, a “Dispute”) will be resolved by final and binding individual arbitration, and not in court, except as expressly provided in this Section 18. This agreement to arbitrate is intended to be interpreted broadly. It applies to Disputes arising out of or relating to the goods or services you purchase or your subscription or account relationship with us in connection with those goods or services. Consistent with California Civil Code § 1670.15, this Section applies only to Disputes arising from the specific goods or services provided to you under these Terms, and not to disputes involving different products, services, or affiliated entities; if any portion is found to exceed the scope permitted by Section 1670.15, that portion will be limited or severed to the minimum extent necessary and the remainder enforced. It does not apply to any claim that accrued, or that was the subject of a proceeding of which we had written notice, before the effective date of this Section. The arbitrator shall decide all questions concerning the arbitrability, validity, scope, or enforceability of this arbitration agreement, except that a court—not the arbitrator—shall decide (a) the enforceability of the class, collective, and representative action waiver in Section 18.6 and (b) any question concerning public injunctive relief under Section 18.7, including whether this agreement impermissibly waives it. This carve-out does not impair the clear and unmistakable delegation to the arbitrator of all other gateway questions.

18.2 Federal Arbitration Act. This Section 18 evidences a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement, notwithstanding the choice of Colorado law that governs the remainder of these Terms.

18.3 Informal Dispute Resolution; Notice of Dispute. Before initiating arbitration, you and we agree to attempt to resolve the Dispute informally for at least sixty (60) days. To begin, you must send a written Notice of Dispute to Outlier Health, Inc., Attn: Legal – Dispute Resolution, 56 Edwards Village Blvd, Ste 124-320, Edwards, CO 81632, and to team@lovecomplement.com, describing the Dispute and the relief sought and including your name, the email address associated with your account or order, and your order number. A Notice of Dispute must be individualized and may be submitted only on behalf of a single consumer; mass or coordinated notices that do not reflect a genuine, individualized effort to resolve each claim do not satisfy this requirement. The applicable statute of limitations and any arbitration filing or fee deadlines are tolled while the parties engage in this informal process.

18.4 Arbitration Administrator and Rules. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is commenced and as modified by this Section 18. If the AAA is unavailable or declines to administer the arbitration, it will be administered by JAMS under its applicable consumer arbitration rules and procedures. If both the AAA and JAMS are unavailable, the parties will select another established administrator or, failing agreement, a court of competent jurisdiction will appoint one. The applicable rules are available from the administrator.

18.5 Arbitration Procedures; Location; Fees. The arbitration will be conducted by a single neutral arbitrator. For any consumer arbitration, the arbitrator will be selected, the hearing will be located, and the arbitration and filing fees will be allocated in accordance with the AAA Consumer Arbitration Rules, including any provision requiring us to bear the majority of such fees. At your election, hearings may be held by telephone or videoconference, in the county or judicial district of your residence, or, for claims seeking less than the amount specified by the applicable rules, resolved on the basis of documents submitted to the arbitrator. The arbitrator may award the same individual relief that would be available in court, and the arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

18.6 Class Action and Representative Action Waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or join the claims of more than one person, and may not preside over any form of class, collective, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief on that party’s individual claim(s).

18.7 Public Injunctive Relief. Notwithstanding Sections 18.1 and 18.6, the parties do not waive, in any forum, the right to seek public injunctive relief. Any claim for public injunctive relief (and only that claim) will be severed and stayed pending resolution of all other claims in arbitration, and will thereafter be litigated in a court of competent jurisdiction. If any provision of these Terms is nonetheless construed to waive the right to seek public injunctive relief in all fora, that provision alone is void and severable and the remainder of this Section 18 will be enforced. This Section 18.7 does not invalidate the agreement to arbitrate or the waiver in Section 18.6 as to any other claim or any other form of relief.

18.8 Severability; No Class Arbitration. Except as provided in this Section 18.8, if any part of this Section 18 is found invalid or unenforceable, that part will be severed and the remainder enforced. Class, collective, and representative arbitration is not permitted under any circumstances. Accordingly, if the waiver in Section 18.6 is found invalid or unenforceable as to any particular claim or request for relief, that claim or request for relief will be severed from arbitration and brought exclusively in a court of competent jurisdiction while the remaining claims are arbitrated; and if the waiver in Section 18.6 is found invalid or unenforceable such that it cannot be enforced in arbitration, then the agreement to arbitrate in this Section 18 will be null and void in its entirety as to such claims (except this sentence, Section 18.13 (Waiver of Jury Trial), and the provisions governing applicability of the Federal Arbitration Act), and those claims will proceed in a court of competent jurisdiction. In no event will class, collective, or representative claims be arbitrated. To avoid duplicative proceedings, any individual claims that remain subject to arbitration will be stayed pending resolution of the severed claims in court, or the parties may agree to consolidate all claims before the court.

18.9 Mass and Coordinated Filings; Batching and Bellwether. If the number of substantially similar demands for arbitration specified in the administrator’s then-current mass arbitration rules (twenty-five (25) or more for the AAA; seventy-five (75) or more, or such other number as the parties specify, for JAMS) is submitted by or with the assistance or coordination of the same law firm or organization, or is otherwise filed in a coordinated manner, the demands constitute a “mass arbitration” and will be administered under the AAA Mass Arbitration Supplementary Rules or, if JAMS administers, the JAMS Mass Arbitration Procedures and Guidelines, each as in effect when the arbitration is commenced. The administrator’s rules will govern all aspects of the mass arbitration, including appointment of a process arbitrator (or JAMS equivalent), staged and consolidated fee payment, and any batching, bellwether, or mediation process adopted by the administrator. The parties may participate in administrator-facilitated mediation. Filings must comply with any attestation or affirmation requirements of the applicable rules. To the extent any provision of this Section 18.9 conflicts with the administrator’s applicable rules, the administrator’s rules control.

18.10 Your Right to Opt Out. You may opt out of this Section 18 within thirty (30) days after you first become subject to it (for example, by first accepting these Terms or completing a purchase after the effective date) by sending written notice to Outlier Health, Inc., Attn: Arbitration Opt-Out, 56 Edwards Village Blvd, Ste 124-320, Edwards, CO 81632, or to team@lovecomplement.com, stating your name, the email address associated with your account or order, and that you opt out of the arbitration agreement. An opt-out is deemed given on the date of postmark or email transmission. Opting out applies only to this Section 18 and does not affect any other provision of these Terms. If you opt out, prior and future versions of this Section will not apply to you, and you need not opt out again. We will maintain a record of opt-out requests. This Section 18 applies per person, not per account, and does not apply to anyone under 18 at the time of acceptance. We will send written confirmation of a timely opt-out.

18.11 Small-Claims Court. Notwithstanding the foregoing, either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies, so long as the matter remains in that court and proceeds only on an individual (non-class, non-representative) basis.

18.12 Changes to This Section. If we make a material change to this Section 18, we will provide notice (for example, by email or by posting on our website) and, where required by applicable law, will obtain your affirmative assent. Any material change will be prospective only and will not apply to a Dispute of which we had written notice before the effective date of the change. You may reject a future material change as to claims that have not yet arisen by sending written notice as described in Section 18.10 within thirty (30) days after the change is posted.

18.13 Waiver of Jury Trial. EXCEPT WHERE A CLAIM IS PERMITTED TO PROCEED IN COURT UNDER THIS SECTION 18, YOU AND WE WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BEFORE A JUDGE OR JURY.

18.14 Survival. This Section 18 survives termination of these Terms of Service and the termination of your account or relationship with us.

18.15 Pending Proceedings; Excluded Persons. Notwithstanding anything to the contrary in this Section 18, this arbitration agreement and the class, collective, and representative action waiver in Section 18.6 do not apply to, and will not be enforced against, (a) any named plaintiff or named representative in any putative or certified class, collective, or representative action against us that is pending as of the effective date of this Section 18 or as of the date this Section is first presented to that person, and (b) any member of the putative or certified class in any such pending action, in each case as to the claims at issue in that action. Any such person remains free to participate in that action, and nothing in this Section 18 alters the opt-out rights, deadlines, or procedures of any court overseeing that action or requires any person to take any action to preserve those rights. This Section 18.15 is intended to ensure that adoption of this Section 18 does not affect any pending proceeding or any person's rights in it.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-laws principles; provided, however, that nothing in this clause waives, limits, or deprives any consumer of any non-waivable right, remedy, or protection afforded by the mandatory consumer-protection laws of the consumer’s state of residence, which shall apply to the extent they would otherwise govern. Notwithstanding the foregoing, Section 18 (Dispute Resolution; Binding Arbitration; Class Action and Representative Action Waiver), and any question concerning the validity, scope, or enforceability of the arbitration agreement contained therein, shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes, except as provided in this section for material changes.

For any material change to these Terms of Service, including any change to Section 18 (Dispute Resolution; Binding Arbitration), we will provide reasonable advance notice, for example by email to registered customers and subscribers or by a prominent notice on our website. For existing account holders and subscribers, continued use following notice may not, by itself, constitute acceptance of a material change under applicable law; we may therefore request your affirmative agreement to the updated Terms at your next login, renewal, or checkout.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at team@lovecomplement.com, by phone at 844-752-6822, or by mail to Outlier Health, Inc., 56 Edwards Village Blvd, Ste 124-320, Edwards, CO 81632.