COMPLEMENT® — Terms of Sale

Outlier Health, Inc. | Effective July 15, 2026 | Version 1.0

PLEASE READ THESE TERMS OF SALE CAREFULLY. They govern your purchase of products from us and your enrollment in any subscription. They incorporate (1) a binding individual ARBITRATION agreement and a CLASS ACTION AND REPRESENTATIVE ACTION WAIVER (Section 18 of our Terms of Service) that affect your legal rights, including your right to a jury trial and to participate in a class action; you may opt out of arbitration within 30 days as described in Section 18.10 of our Terms of Service; and (2) AUTOMATIC RENEWAL terms (Section 6): subscriptions continue and your payment method is charged on a recurring basis until you cancel, and you may cancel at any time as described in Section 7.

SECTION 1 — ACCEPTANCE; INCORPORATED DOCUMENTS

1.1 Acceptance. These Terms of Sale are a binding agreement between you and Outlier Health, Inc. (“Complement,” “we,” “us,” or “our”). By placing an order, clicking “Pay now,” “Place order,” “Subscribe,” or any similar button, or otherwise purchasing or enrolling in a subscription for any Product, you agree to these Terms of Sale. If you do not agree, do not place an order.

1.2 Incorporated Documents. These Terms of Sale incorporate by reference our Terms of Service, Privacy Policy, Refund Policy, and Cancellation Policy, each available at the hyperlinks presented to you at checkout and on our website (the “Incorporated Documents”). By placing an order you acknowledge that you have had the opportunity to review the Incorporated Documents and agree to be bound by them as part of these Terms of Sale. In the event of a conflict, the order of precedence in Section 14 applies.

SECTION 2 — DEFINITIONS

“Products” means the nutritional supplements and other goods you purchase from us under these Terms of Sale, including any goods provided on a subscription basis.

“Subscription” means any plan under which Products are delivered and your payment method is charged on a recurring, automatically renewing basis until cancelled.

“Site” means lovecomplement.com and our related online stores and checkout, hosted on the Shopify platform.

“Terms of Service” means our general terms governing access to and use of the Site, available on our website.

SECTION 3 — ORDER ACCEPTANCE AND FORMATION

3.1 Order Acceptance. Your order is an offer to buy Products. A contract is formed only when we accept your order by sending an order or shipping confirmation; until then, no contract exists and we may decline or cancel your order for any lawful reason, including suspected fraud, ordering errors, or product unavailability.

3.2 Pricing Errors. If a Product is listed at an incorrect price or with incorrect information due to a typographical or other error, we may cancel or correct the affected order, even after it is placed, and will refund any amount charged for a cancelled order.

3.3 Pre-Orders. If we offer pre-orders, we will disclose at checkout when your payment method will be charged (at the time of order, as a deposit, or at fulfillment). You may cancel a pre-order that has not yet been fulfilled at any time for a full refund of any amount paid, as described in our Cancellation Policy and Refund Policy.

SECTION 4 — PRICES, TAXES, AND SHIPPING CHARGES

Prices are stated in U.S. dollars and are exclusive of taxes and shipping unless stated otherwise. We may change prices at any time, but a change will not affect orders we have already accepted. You are responsible for applicable sales and other taxes and for any shipping charges shown at checkout.

SECTION 5 — PAYMENT AUTHORIZATION

By providing a payment method, you represent that you are authorized to use it and you authorize us (and our payment processors) to charge that method for the total amount of your order, including, for Subscriptions, the recurring charges described in Section 6, plus applicable taxes and shipping, until the Subscription ends or you cancel. If a charge is declined, we may suspend or cancel the order or Subscription.

SECTION 6 — SUBSCRIPTIONS; AUTOMATIC RENEWAL

6.1 Automatic Renewal Terms. If you enroll in a Subscription, the following automatic renewal terms apply and are also presented to you at checkout: (a) the Subscription continues and renews automatically until you cancel; (b) we will charge your payment method the recurring amount shown in your cart for each renewal period (plus applicable taxes and shipping); (c) the recurring amount and billing frequency are those shown at checkout, and the amount may change as described below; (d) the length of each renewal term is the interval shown at checkout (for example, every 30, 45, or 60 days); and (e) you may cancel at any time as described in Section 7 and our Cancellation Policy.

6.2 Your Affirmative Consent. Before we charge you for a Subscription, we obtain your express affirmative consent to these automatic renewal terms through a distinct affirmative action at checkout that is separate from your general agreement to purchase. We do not use pre-checked boxes, and nothing in the checkout flow is intended to obscure or undermine your consent.

6.3 Acknowledgment. After you enroll, we will send you an acknowledgment, in a form you can retain, that includes the automatic renewal terms, our cancellation policy, and instructions for how to cancel.

6.4 Recurring Charges; Price Changes. We will charge each renewal to your payment method on or about the renewal date until you cancel. If the recurring charge will change, we will provide you advance notice of the change, and information about how to cancel, no less than 7 and no more than 30 days before the change takes effect, even for a change you previously authorized.

6.5 Renewal Reminders. We will send Subscription reminders as required by law, including: for annual Subscriptions, an annual reminder identifying the Product, the frequency and amount of charges, and how to cancel; for any free trial or promotional price, a reminder before the trial or promotional period ends and the first charge occurs — and, for any trial or promotional period lasting more than 31 days, no less than 3 and no more than 21 days before it ends; and for any initial term of one year or longer, a reminder 15 to 45 days before renewal.

6.6 Free Trials and Free-to-Pay Conversions. If your order includes a free or discounted trial that converts to a paid Subscription unless you cancel, we will clearly disclose at checkout the price you will be charged after the trial and when that charge will begin, and the acknowledgment will explain how to cancel before you are charged.

SECTION 7 — CANCELLATION

7.1 How to Cancel. Because you can enroll in a Subscription online, you may cancel it online, at any time and at will, without any further steps that obstruct or delay cancellation, through a prominent cancel link or button in your account, and you may also cancel by the other methods described in our Cancellation Policy and acknowledgment, including by email to team@lovecomplement.com or by phone at 844-752-6822. Cancellation through the same medium you used to enroll is always available. Any retention or discount offer we present will appear alongside a continuously available option to complete your cancellation. Online cancellation takes effect when you submit it; cancellation requests by email, phone, or voicemail take effect when we receive them, and we will process them, or contact you, within one business day. We will send confirmation.

SECTION 8 — RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms of Sale by reference. Nothing in these Terms of Sale limits any non-waivable refund or cancellation right you have under applicable law.

SECTION 9 — SHIPPING; TITLE; RISK OF LOSS

We will arrange shipment of Products to the address you provide. Title and risk of loss pass to you upon our delivery of the Products to the carrier. Delivery dates are estimates and not guaranteed.

SECTION 10 — PRODUCT INFORMATION; DISCLAIMERS

The statements regarding our Products have not been evaluated by the U.S. Food and Drug Administration. Our Products are not intended to diagnose, treat, cure, or prevent any disease. Except as expressly stated by us and to the fullest extent permitted by law, Products are provided without warranties of any kind, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Nothing in this Section limits any non-waivable warranty or other right you have under applicable consumer-protection law.

SECTION 11 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, our total liability arising out of or relating to your purchase of any Product will not exceed the amount you paid for that Product, and we will not be liable for indirect, incidental, special, punitive, or consequential damages. Some jurisdictions do not allow certain limitations, which may not apply to you, and nothing in this Section limits liability that cannot be limited under applicable law.

SECTION 12 — DISPUTE RESOLUTION; BINDING ARBITRATION (INCORPORATED)

Any dispute, claim, or controversy arising out of or relating to your purchase of, payment for, subscription to, or use of the Products is governed by the binding individual arbitration agreement and the class action and representative action waiver set forth in Section 18 of our Terms of Service, which is incorporated into these Terms of Sale by reference. These Terms of Sale do not contain a separate or independent agreement to arbitrate. You may opt out of arbitration within 30 days as described in Section 18.10 of the Terms of Service.

SECTION 13 — GOVERNING LAW

These Terms of Sale are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles; provided, however, that nothing in this clause waives, limits, or deprives any consumer of any non-waivable right, remedy, or protection afforded by the mandatory consumer-protection laws of the consumer’s state of residence, which apply to the extent they would otherwise govern. The arbitration agreement referenced in Section 12 (which is set forth in Section 18 of our Terms of Service), and any question concerning its validity, scope, or enforceability, is governed by the Federal Arbitration Act.

SECTION 14 — ORDER OF PRECEDENCE; RELATIONSHIP TO OTHER DOCUMENTS

These Terms of Sale, the Terms of Service, the Privacy Policy, the Refund Policy, and the Cancellation Policy are intended to be read together and to be complementary. To the extent of a direct and irreconcilable conflict between a provision of these Terms of Sale and a provision of the Terms of Service or any other Site policy, the following order of precedence governs solely as to the conflicting provision and solely with respect to disputes arising out of or relating to your purchase of, payment for, subscription to, or use of the Products: (1) these Terms of Sale; (2) the Refund Policy; (3) the Cancellation Policy; and (4) the Terms of Service; provided that, for matters concerning the collection, use, sharing, or protection of personal information (“data matters”), the Privacy Policy controls over these Terms of Sale and the Terms of Service. For all other matters, including general access to and use of the Site, the Terms of Service controls. No order of precedence shall be construed to invalidate or render unenforceable any provision of any other document except to the extent of the specific, irreconcilable conflict. The binding arbitration agreement applicable to your purchases is set forth in Section 18 of our Terms of Service and is incorporated into these Terms of Sale by reference (see Section 12); these Terms of Sale do not contain a separate or independent agreement to arbitrate.

SECTION 15 — ENTIRE AGREEMENT

These Terms of Sale, together with the Incorporated Documents, constitute the entire agreement between you and Complement with respect to your purchase of the Products and supersede all prior or contemporaneous understandings regarding that subject matter. Nothing in this Section supersedes, merges, or extinguishes the Terms of Service or any other Incorporated Document, each of which remains in full force according to its terms and the order of precedence in Section 14.

SECTION 16 — CHANGES TO THESE TERMS OF SALE

We may update these Terms of Sale from time to time. For any material change, we will provide reasonable advance notice (for example, by email or a prominent notice on the Site) and, where required by law, obtain your affirmative assent. Changes apply prospectively and do not affect an order we have already accepted. The version in effect when you place an order governs that order.

SECTION 17 — CONTACT INFORMATION

Questions about these Terms of Sale may be sent to Outlier Health, Inc., 56 Edwards Village Blvd, Ste 124-320, Edwards, CO 81632, team@lovecomplement.com, or 844-752-6822.